About The Yellow Dwelling

The Yellow Dwelling is a home furnishings and décor brand that creates thoughtfully designed curtains, blinds and home décor inspired by natural materials and conscious living.

As the business expanded, selling custom-made window furnishings became increasingly complex. They needed Shopify to support personalised buying journeys, field operations and business growth—all from one connected platform.

The Challenge

Selling customised curtains and blinds isn't as simple as choosing a colour and checking out.

Every order depends on window measurements, header styles, lining options, accessories and accurate quantity calculations. On top of that, field agents visit customers' homes to take measurements before an order is placed.

To support this workflow, Shopify needed to do much more than manage products and orders.

  • Build a Custom Sales CRM application for field agents that synchronises directly with Shopify.
  • Create intelligent recommendation logic to calculate curtain and blind quantities based on window dimensions.
  • Build an operational dashboard with accurate monthly reporting under tight deadlines.
  • Support distributed field teams working across multiple cities.
  • Launch an international storefront and a gated B2B website alongside the D2C store.

The Goal

Our objective was to build a Shopify ecosystem that simplified complex buying journeys while optimizing operations more efficient behind the scenes.

  • Simplify the purchase journey for custom-made window furnishings.
  • Automate measurements and quantity recommendations.
  • Improve operational efficiency by connecting field teams with Shopify.
  • Build a platform ready for business expansion.
  • Create a seamless experience across D2C, International and B2B channels.

The Solution

  • Instead of solving one problem at a time, we built a connected Shopify ecosystem around the way The Yellow Dwelling operates.
  • From custom applications and intelligent product logic to international expansion and B2B commerce, every solution was designed to reduce manual effort, improve buying confidence and support future growth.

Here's What We Did

1. Built a Custom Sales CRM App

We developed a Custom Sales CRM application that allows field agents to capture measurements and customer requirements during home visits.

The application synchronises real time measurements, product selections and order information directly into Shopify, creating a seamless workflow between offline consultations and online order creation.

  • Real-time measurement capture
  • Direct Shopify synchronisation
  • Automatic product and pricing mapping
  • Inventory synchronisation
  • Monthly reporting dashboard for field teams

2. Developed a Smart Curtain & Blind Configurator

We built custom recommendation logic that automatically calculates the correct quantity of curtains and blinds based on window dimensions.

Because every header style behaves differently, we created separate calculation logic for six header styles along with custom rules for lining and tie-back options.

  • Automatic quantity recommendations
  • Six custom calculation models
  • Advanced add-on logic
  • Eliminated manual calculations
  • Extensively tested across multiple use cases

3. Connected the custom app with Shopify

Capturing measurements was only half the challenge.

We integrated the Custom Sales CRM app with Shopify so every measurement, product selection and order requirement automatically maps to the correct Shopify products, variants, pricing structures and inventory.

This removed duplicate work and streamlined the complete order creation process.

  • Automated data transfer
  • Accurate product mapping
  • Variant and pricing synchronisation
  • Inventory alignment
  • Faster order processing

4. Built a Gated B2B Storefront

Alongside the D2C website, we developed a private B2B Shopify store for authorised resellers.

Only approved businesses can access wholesale products and pricing, giving The Yellow Dwelling complete control over its reseller network.

  • Private reseller portal
  • Closed registration
  • Protected wholesale pricing
  • Controlled catalogue access
  • Supports wholesale growth alongside D2C
  • 60+

    Field staff actively using the Custom Sales CRM application.

  • 5,000+

    Bookings captured and managed through the Custom Sales CRM app.

  • Checkout abandonment reduced

    Dropped from 65% in October 2025 to 43.5% in June 2026.

  • Built for scale

    Supporting retail stores, home consultations across 12 cities, B2B operations and international expansion from one Shopify ecosystem.

"Ecom Ethos is a technically strong team. They understand our business requirements well and consistently come up with good solutions. We've come a long way together."

Abhinayah
Abhinayah

Co-Founder

The Result

  • Custom Sales CRM app - Used by  50+ staff members , 5000+ booking captured and managed
  • Checkout Abandonment has dropped from 65% in Oct 2025 to just 43.5% in June 2026
  • We also set up a global store for the client - TYD Global
  • Their B2B website is WIP.
  • As of today, they have retail presence in 5 cities, Home Visit Service in 12 cities and ship pan India as well as internationally

Leading ecommerce businesses rely on Ecom Ethos to build winning Shopify stores.